Aged care and retirement living, for families

The agreement in front of you is long, it is being signed at the worst possible time, and the clauses about leaving are the ones that cost money. You get a written note on the entry price and the exit position.

Call 1300 992 219 See the fees

What we do here

Residential aged care agreements and the RAD or DAP
Retirement village contracts and the deferred management fee
Independent living units and land lease communities
Support at Home decisions that have been refused, reduced or delayed
A fall, a pressure injury or a failure of care
Fee, refund and transfer disputes with a facility

What it costs

For families. Each fee below is for the document read properly and the numbers that decide what you get back.

How long it takesThree to five business days for a contract review, faster where there is a deadline to accept an offer. If a village or a facility gives you less time than that, call us.

Residential aged care agreement, reviewThe accommodation agreement and the resident agreement, with a written note on the RAD or DAP, the daily fees and what happens to the balance.

$1,200

Retirement village contract, reviewContract, disclosure statement and village rules. Written advice on the deferred management fee, refurbishment, resale and what you get back on exit.

$1,800

Independent living unit or land lease communitySite agreement or lease, with the ongoing site fees and the exit position set out.

$1,500

Second contract for a coupleWhere two agreements are being signed for the same move.

$900

Support at Home, advice on an assessment or a decisionWhere support has been refused, reduced or delayed, under Support at Home or a legacy home care package, including what can be reviewed and by when.

$900

Initial advice on a possible claimA fall, a pressure injury, medication or a failure of care. Written advice on whether there is a claim, against whom, and the limitation period.

$1,200

Indicative ranges for common matters, including GST, disbursements extra. Your fee is confirmed in writing before work begins. Full list for this area.

Questions people ask

It is common and it is not a reason to sign. A retirement village contract, its disclosure statement and the village rules run to well over a hundred pages between them, and the money involved is usually the last significant asset the person has. If the deadline is real, tell us and we will work to it. If it is pressure, it is worth knowing that before you commit.

The exit. The entry price is the number everyone looks at, and the deferred management fee, the refurbishment obligation and the resale conditions are what determine how much comes back.

Often, yes, and there are time limits on review. Bring the decision letter and the assessment. The Aged Care Act 2024 (Cth) commenced on 1 November 2025 and Support at Home replaced the Home Care Packages Program, so which rules apply depends on the date of the decision. We will tell you what can be reviewed, by when, and whether it is worth doing before you spend anything on it.

No charge

What's happened?

Describe it in your own words.

Not sure where you stand?

The assistant works out the area of law and whether a time limit is running, then sends it to the solicitor the same day.

Free and low-cost options

Free and low-cost services that may be able to help.

See the list